The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept exchanges
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
I gladly accept custom orders! Please contact me and we can discuss what you'd like.
Please keep your watercolors in a cool, dry place. Leave your tin or storage container open until they are dry after using them.
Ready to Ship
All paints listed are ready to ship!
Please contact me if you are interested in wholesale. I'm happy to help!
Why do some paints have "pillow tops" and some do not?
Some pigments are larger, thicker, and a bit more finicky. Adding a pillow top won't work in these cases. I will always reflect that in pricing the non-pillow topped pans.
Why do some pans cost more than others?
I utilize multiple pigment sources and prices vary. Any that are chrome, interference, metallic, chameleon and any other speciality is often double the pricing (or more) of regular mica pigment. I will always give the best price according to the cost of pigment.
Do you offer any free international shipping?
Yes! $70 or more and shipping is free. Use code FREESHIP21
Gift wrapping and packaging
I now offer gift wrapping and packaging! It includes a nice box with tissue paper and pretty wrapping paper finished with ribbon. Feel free to message me if you have any questions!
Could you create a color for me?
Yes! I am happy to help create a color! If you are looking for a specific color, message me and I will be glad to assist. I have over 100 varieties and types of mica so most of the time I will be able to accomodate. Spread the creativity!!!
Can I order a color I don't see that you sent me in a dot sample?
Most of the time I can! If you have a dot sample of something I have made that is not in the store yet it means that I have made the paint but haven't put the listing up yet. When possible, I am more than happy to create a custom order for the paint(s). Just send me a message!